01Experienced coordination, 24/7
Our coordinators work with guest experience teams, schedulers, dispatchers, crew and executive offices, connecting aircraft movements with the people and decisions behind each ground journey. Precise handovers, changing schedules, sensitive requests and repeat travel are part of that working knowledge.
Live support is available 24/7 by phone and email, with direct access to management and leadership for urgent, sensitive or complex requests.
02A ground plan that follows the flight
We check the exact airport and private terminal, flight reference, local date and time, guest readiness and the designated aviation contact. Trackable flight movements inform staging and pickup timing; early arrivals, diversions, replacement aircraft and FBO changes prompt a revised ground plan.
Chauffeurs follow agreed check-in, staging, greeting and property procedures. When tracking is limited, we coordinate directly with the aviation contact. Planeside access follows airport and FBO authorization.
03Vetted chauffeurs. Deliberate assignments.
Background checks, licensing and insurance verification underpin our chauffeur and supplier standards. FBO etiquette, professional presentation, discreet hospitality and clear communication are central to the assignment.
The principal’s preferences, communication needs and service expectations guide chauffeur selection, alongside the vehicle, itinerary and any sensitive requirements. The goal is a well-prepared person who understands both the journey and the people traveling.
04Global insurance protection
ICON Global maintains a global insurance policy extending to company-owned and non-owned vehicles. This adds a layer of protection alongside the performing operator’s coverage, subject to policy terms.
Licensing and insurance verification form part of provider review. Certificates of insurance are available on request, and additional-insured requirements can be reviewed with the insurer.
05Personal care, prepared in advance
We begin with the principal’s preferences for seating, cabin temperature, pace of travel, privacy and communication. We also prepare for accompanying guests, family needs, child seats, mobility considerations and the complete luggage load.
Profiles for recurring guests and bookers can carry agreed preferences forward with permission. We confirm the details with the people arranging the journey, so the passenger is expected and the handover feels considered.
06Your relationship, with clear accountability
We agree how ICON Global is introduced, who may book or approve changes and which contacts receive updates. Passenger, aircraft and itinerary information is shared only with the people who need it to arrange and deliver the service.
Dedicated account management reviews feedback, billing and recurring requirements. Service concerns receive a review of the facts and cause, a communicated resolution and appropriate corrective action, including chauffeur coaching or dispatch and supplier follow-through.
07Guest, hotel and itinerary coordination
We coordinate airport arrivals and departures with hotels, private residences and onward plans. Separate guest parties, different destinations and individual vehicle preferences can be organized around the same flight, with each reservation’s details and contacts kept clear.
Hourly itineraries, meetings, group movements and crew transportation can also be coordinated across South Florida. One team keeps the passengers, luggage, pickup points and successive journey legs connected, with service scope and availability confirmed in advance.
08Commissionable rates. Clear reconciliation.
Commissionable client rates can be arranged with an agreed percentage, eligible fare basis and settlement schedule. Account setup and partner terms are outlined in Rates.
Direct guest or company billing can be arranged. Per-trip receipts, itemized invoices and consolidated statements can carry agreed booking, purchase-order or account references, supporting payment matching and any agreed commission reconciliation.
09Security personnel & coordination
ICON Global can provide security-trained chauffeurs and security agents by arrangement, or coordinate with the principal’s existing protection team. We plan the ground service around the itinerary, the people traveling and the agreed security requirements.
Personnel, vehicles, communications and handovers are confirmed for the assignment, with scope, responsibilities and availability agreed in advance.
10A diverse, late-model fleet
Premium vehicle options include the BMW i7, Mercedes-Benz S-Class, Cadillac Escalade ESV and GMC Yukon XL, alongside executive, VIP and Privé Sprinter configurations. That range supports individual travel, families, crew and larger passenger parties.
Clean presentation, professional maintenance and cabin readiness underpin the service. The principal’s preferences guide vehicle and cabin selection. We confirm the specific model, seating layout, luggage fit and requested amenities, including Wi-Fi where available, before the journey.